Inside Sales and Support

  • Complete customer visibility across online and in-person touch points enabling personalized sales and better support

  • Comprehensive order-taking capabilities for inside sales and proactive selling by customer support agents

  • 24×7 Customer self-service and monitoring through your branded wholesale eCommerce platform

  • Understand what is happening across all your B2B sales channels: buying trends, reoccurring issues and more

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Inside Sales & Support Built for Your Needs

Built for B2B Sales

Out-of-box planning, order-taking, analysis and support

All-on-one Platform

Unified management of field sales, inside sales and B2B eCommerce

Infinite Flexibility

Adapt sales and support operations at the speed of business

Omnichannel by Nature

Consistent experiences in-person, online and on the phone

Key features

Easy and Intuitive

Simple to use web-based console facilitates customer support and sales activities

 

Roles and Permissions

Account management configured by role, department or geography

360° Customer View

CRM software gives office and field teams a consistent view for better service and sales

Order Management

Consolidate, validate and approve orders from all channels using your rules and workflows

Pro-active selling

Order-taking capabilities and trade promotions provide sales opportunities to support staff and inside sales

Payments

Accept payments of any type through integration with payment gateways

Dashboards and BI

Leverage out-of-box dashboards or customize your own to continually assess performance

Backoffice Integrations

Keep data fresh, relevant and consistent across channels, with seamless backoffice integrations